Frequently asked questions

How do I confirm my booking request?
A small deposit is required to secure your booking.
Can I reserve a date for a future appointment?
Yes, with a paid deposit.
Will I need a makeup trial?
If you would like comfort in knowing how your makeup will look, wear and last then this will be beneficial. This also helps to schedule timings to plan on the day of your event.
Will there be enough time to do makeup on 4 or more people on my actual event date?
Yes, timings are organised in advance.
What about makeup insurance?
I am insured and this includes public liability cover.
How are products and tools cleaned in the makeup kit used?
Make-up brushes and tools are sanitised in between clients and washed at the end of the day. Eyeshadow palettes are sprayed with anti-bacterial cleansing spray. Disposable wands and spatulas are used where possible.

Payment

Does the deposit count towards my total payment?
Yes, the remaining amount will be due at the time of your appointment. For a wedding, full payment is due the week leading to your big day.
Is my deposit refundable?
No.
How can I pay? Bank transfer or cash.
Can I have a refund for the makeup Amanda has applied?
No money will be returned for any services received.

Time
How long does it take to do a full makeup?
The usual time frame is approximately 1-2 hours per person.
How long does it take to set up and tidy away your makeup kit?
Set up/clean up time is 15 minutes either side of your appointment.

What is needed to complete a full makeup?
A chair, table, natural light (preferable) and hand washing facilities.
Do you use cruelty-free/vegan products?
Yes, although not all products are. Please ask upon booking as arrangements can be made.

Is the cost of travel included in my makeup quote? Yes, once location has been discussed.
How much is the travel cost for locations more than 20 miles distance? For distances more than 20 miles from SG1 1HS, travel charges are 50p per mile.
Who will cover the cost of any congestion zone charge? Congestion charge is payable by the client.
Who will cover the cost for parking? Parking fees are charged to the client.
Who will cover the cost for any toll charges? Tolls are charged to the client.

Client Responsibility
I have a medical condition, can I still have my makeup applied?
It would be best to discuss this at the time of your booking.
I have a skin condition, can I still have makeup applied?
In most cases, yes. Please discuss this upon booking.
If I have an allergy can I still have my makeup applied?
Yes, makeup products can be adapted to suit your allergies.

Will you use my photograph on social media/other?
If you have your photo taken it may be posted on social media, or other places on the internet for marketing or advertising purposes.
Can I choose not to share my photo?
Yes, please state this before your photo is taken.

Can I cancel my makeup booking?
Yes, although deposits are non-refundable.
Can I reschedule my makeup appointment?
Yes, minimum notice of 48 hours is required before your appointment is due to take place (this does not apply to wedding parties).
I need to cancel my wedding makeup, what do I do?
8 weeks notice will need to be given for changes to weddings/bridal parties. No refund of deposit will be returned and full payment will be requested if notice is given in less than 8 weeks prior to the wedding.
What happens if Amanda cancels my booking?
In an emergency, severe illness or unexpected circumstances should I need to cancel, you will receive a refund of your deposit.